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HUMAN RESOURCES: YOUR MOST IMPORTANT ASSET

 

 

Human resources are your most important asset. Your business will only be as successful as your employees. The more successful your employees, the more successful your business. Your employees are the ones who represent your company to the public, deal with your customers and do most of the work. So how do you recruit, hire, compensate, train, manage and motivate employees to be successful?

 

It starts at the top. What is the quality of your company leadership? What is your company culture? What is your company's reputation? What is your company's position in your market? A company with quality leadership, strong company culture, good reputation and dominant market position will attract more talented employees. More talented employees will be more successful creating a more successful company.

 

You want to hire the best person for the job. Where do you find them? You want to use the best sources to find the right person.  With today's technology, there's innumerable ways to promote job opportunities. You could still use the local newspaper classifieds which are mainly online. Craigslist has job listings and it's free. There are many online job sites such as Monster.com, Careerbuilder.com, Simplyhired.com and Glassdoor.com.  Indeed.com and Ziprecruiter.com allow you to post your job on multiple sites. You could post job openings on LinkedIn. Career fairs are a great way to reach many applicants at once. On campus recruiting is good to recruit graduating students. You could also get interns from local schools that could become future employees. You could use recruitment agencies to find employees. Temporary agencies could provide temporary help that could become permanent  employees. Networking groups, meetings and conferences are good places to promote job openings. Many networking organizations such as Chambers of Commerce offer job postings. Trade publications in specific industries offer job postings. Keeping on the lookout in all of your travels could identify potential employees.

 

Collect resumes of applicants. Schedule interviews with ones who have the best experience, education and attitude for the position. Ask open ended questions in the interviews that get the applicants to expand on their answers.  Evaluate their problem solving ability. Has the applicant done their homework on the company and position? Hire for attitude and train for skill. It's easier to train for skill then change someone's attitude. Hire self-motivated individuals. It's hard to motivate unmotivated individuals. Hire individuals who are looking to grow and willing to do the work on themselves to grow. Hire people with integrity. Warren Buffet said "Somebody once said that in looking for people to hire, you look for three qualities: integrity, intelligence and energy. And if you don't have the first, the other two will kill you".

 

Compensate employees well and fairly. Compensation needs to be competitive with other comparable opportunities. Offer bonuses and incentives. Compensation also includes benefits such as health insurance, retirement plans and vacation and sick days. In addition to compensation, the work environment is important. What else are you offering employees? Adequate, comfortable workspace. All of the tools and support they need to do their job. Training. Education. Opportunities for advancement. Dress codes. Casual Friday's. Kitchen. Food. Lunches. Drinks. Coffee. Snacks. Candy.

 

Have training procedures. Allocate time for training. Have an employee manual with specific job descriptions. Provide clear expectations.

 

Manage employees. Have a defined chain of command. Who does the employee report to? Who gives the employee instructions? Who does the employee voice their concerns to? Let employees do their job. Don't micromanage. Monitor performance. Provide periodic reviews. Give employees positive and negative feedback. Praise employees in public. Reprimand employees in private. Thank employees. Motivate employees. Offer rewards and incentives for performance. Promote employees from within. Help employees grow. Provide continuing education. Address problems. Try to retain employees. Turnover is costly. Relocate employees to other positions within the company if possible.  Let employees go if performance is not acceptable. Bad employees will affect other employees and company performance.

 

So now you know how to staff your company with better employees to be more successful. Are you doing all of that? Why not? Your employees are your key to your success. Here's to your success. Let me know if there's anything I can do to help.

 





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